Returns & Exchanges

At Australian Gold, we want you to be completely satisfied with your sun care and tanning products. If you are not happy with your purchase, we offer a 30-day return window for items bought directly through our online store.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all safety seals are intact and the items are protected for transit.

• 3.
  Label and Ship

  Affix the provided return shipping label to your package and drop it off at any authorized postage location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.