Frequently Asked Questions

Everything you need to know about your favorite sun care and tanning products.

How long does shipping take within Australia?

Standard shipping usually takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days to most metropolitan areas.

Are Australian Gold products tested on animals?

No, we are proudly cruelty-free. Australian Gold does not conduct animal testing on any of our formulations or ingredients.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team.

Do your sunscreens provide broad-spectrum protection?

Yes, all Australian Gold sunscreens are formulated to provide broad-spectrum protection, meaning they protect your skin from both UVA and UVB rays.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna.